Frequently asked questions

FAQ

Made from 95% GOTS super soft organic cotton and 5% elastane blend. Gentle on your little loves and the environment.

80% polyester, 20% elastane blend for the togs and hats and 100% microfiber (polyester) for our hooded towels.

Our silicone products are dishwasher safe (top rack). You can also hand wash using warm soapy water.

Yes our dinnerware is made from high quality, food-grade, FDA approved silicone. BPA free, PVC free and Phthalate free. – making them free of all nasties and they are microwave and oven safe up to 230 degrees!

Yes our range of silicone is dishwasher safe on the top rack – or hot soapy water is fine.

We currently accept PayPal and credit/debit cards (Visa, MasterCard, American Express). We also accept Afterpay, Laybuy and Humm. All transactions are in NZ Dollars. All payments made on www.saylormae.co.nz are secure and we do not store any of your payment information.

 

New Zealand $5.00 flat rate standard tracked shipping (3-5 working days) on all orders under $60 Please note due to COVID-19 - there may be delays.

 

 

FREE SHIPPING on all NZ orders over $60. Please note we do not ship to PO Boxes so please provide a physical address during checkout.

Rural delivery may take longer.

 

 

 

Australia  - $20.00 NZD flat rate for Express Shipping (3-7 working days)

 

 

FREE SHIPPING on all AUS orders over $160.

Any customs or duty charges are at the buyer’s expense.

 

 

Worldwide shipping - $39 NZD flat rate for Express Shipping (5-7 working days)

Any customs or duty charges are at the buyer’s expense.

Yes you can collect your goods from our Papamoa warehouse – Unit 2 / 4 Ashley Place, Papamoa – just please email hello@saylormae.co.nz to arrange a time.

Yes – refer to the cost of shipping included above.

Yes we send tracking with all orders, including internationally!

Dispatch is 1-3 working days. New Zealand orders at 3-5 working days from dispatch Worldwide shipping is 3-10 working days from dispatch.

Any other questions at all – please contact us at hello@saylormae.co.nz – we would love to hear form you.